Technical Help
Optimizing your system for MissionFish
Our site is optimized for users that run Windows (2000 and higher) and Internet Explorer (6.0 and higher). If you have the resources available, we recommend that user run this set up when navigating our site.
In addition, you browser must:
- be Java-script enabled in order to sell through Giving Works.
- allow pop-ups on trusted sites like eBay.
Other browsers
We have identified that there are compatibility issues when trying to use MissionFish with the following internet browsers: AOL, Mozilla, MSN, Netscape and Safari.
Other operating systems
Because most Mac operating systems do not support the controllers required to view MissionFish, such as Active X, our site may not display properly.
Many Mac OS X users have told us that the latest version of the Firefox internet browser has allowed them to navigate our site without error. If you'd like to get the latest version of Firefox for Mac OS X (and higher), you can do so by clicking here.
Common Error Messages
NullPointer
The "Server Error: NullPointerException thrown" message is generated when data has not been sent properly to our system from your browser or Internet connection. This can be caused by such things a "hiccup" in the data transfer between your system and ours, or this can be caused by your browser or firewall settings.
To solve this problem, start by checking your browser and firewall settings. Please be sure to enable or allow permissions for all scripts, java applets, and cookies from http://www.missionfish.org. This seems to resolve the issue for most users.
If that doesn't seem to work., restart your computer and then re-open your web browser (such as Internet Explorer), other users have reported that this works for them.
Trouble listing an eBay Giving Works item on eBay
Recently, some users have experienced an error when trying to list an eBay Giving Works item. After selecting a benefiting nonprofit and donation percentage, the user is asked to register with MissionFish, even though they are already registered. This occurs because the eBay seller's notification status has not been correctly sent to MissionFish, and thus back to eBay. This is typically caused by firewall or browser settings that are preventing a secure eBay data transfer.
As with the NullPointer issue, to solve this problem, start by checking your browser and firewall settings. Please be sure to enable or allow permissions for all scripts, java applets, and cookies from http://www.missionfish.org. This seems to resolve the issue for most users.
Integrity Constraint
This message is usually generated to MissionFish sellers that have changed their eBay ID or password since they've originally registered their seller account with MissionFish. Have you changed your eBay ID? If so, just write our Community Care team with your old eBay ID, your new eBay ID and your MissionFish seller account username. They'll be able to have your information updated in our database.
E-mails Impersonating MissionFish
Some users may have received e-mail messages that appear to have been sent from MissionFish, requesting sensitive information. These requests often include links to Web pages that ask you to sign in and submit information such as your password or credit card details. Sometimes, these e-mails even include viruses which can infect your computer. At MissionFish, we identify these as 'spoofed' or 'phishing' e-mails.
MissionFish will never ask you to provide sign-in passwords, credit card numbers, or other sensitive information through e-mail. If we request information from you, we will always direct you back to the MissionFish site. With very few exceptions, you can submit the requested information through your "Edit My Profile" page. If you click on a link in any e-mail, verify that the Web address in your browser is the same as the address shown in the e-mail. The Web address of MissionFish sign-in pages begins with: http://www.missionfish.org/. Never type your MissionFish username and password into a Web page that doesn't start with "missionfish.org" before the first forward slash (/).
If you have received e-mail that you suspect was not sent by MissionFish, please contact our Community Care team.
System E-mails and Spam Filters
We send all of our automated messages, policy announcements and news updates from two e-mail addresses:
- system@missionfish.org
- ebay@missionfish.org
If you are not receiving automatic e-mail notifications from us (like the "Welcome to MissionFish" message for new users), please check all junk mailboxes, spam filter and spam settings on your computer and on your office network. Sometimes our automated e-mails get sent to these boxes.
If possible, please set your account to accept all e-mails from these addresses. You may need to ask your e-mail administrator to add us to their "whitelist," or you may have to add these e-mail addresses to your address book. Your IT administrator can help explain how to do this if you are unsure.
MissionFish Technical Updates
To keep up-to-date on the latest tech news, please be sure to read our Tech Updates page.
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